Program
Implementation
Each partner organization has
a designated volunteer site
coordinator to manage the
project. The site coordinator
works within his/her respective
community to recruit volunteer
ambassadors, and manages
volunteer retainment, outreach,
data, etc. for the organization.
The site coordinator reports to
the CAPS Program Manager at the
City of Fremont. The training
curriculum was put together by
San Jose State University,
Stanford Geriatric Education
Center, and the City of Fremont
Human Services Department.
Topics include:
- Role of the
Community Ambassador
- Active listening
- Circles of Care
- Housing
- Interpretation
- Mental and
emotional well-being
- Health Issues
- Cash Assistance
Program for Immigrants (CAPI)
- Transportation
- Health Benefits
(Medicare & Medi-Cal)
- Social Security
- Fremont Family
Resource Center
- Legal Assistance
for Seniors
- Tours of local
assisted living facilities,
long-term care facilities, and
senior centers in Fremont,
Newark, and Union City
The training was done by the
following organizations, who
each offered their expertise with the above topics:
- Aegis
Assisted Living
- Alameda
County Public
Library
- Alameda
County Social
Services
- Alma Via of
Union City
- Bellamore
Residential Care
Facility
- Cash Assistance Program for Immigrants,
San Mateo County
- City of Fremont Human Services
- City of Fremont Family Resource Center
- City of
Fremont Housing
- City of
Fremont Mobile
Mental Health
Program
- Fremont Paratransit
- Fremont Senior Center
- City of
Fremont Senior
Peer Counseling
Program
- Eden I & R
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- Fremont
Healthcare
Center
-
International
Rescue Committee
- Kaiser
Permanente
- Legal Assistance for Seniors
- LIFE Eldercare
- Merrill Gardens
- Palo Alto Medical Foundation
- San Jose State University
- San Miguel
Homes B&C
- Social Security Administration
- Stanford Geriatric Education Center
- Tri-City Volunteers
- Washington Hospital
- Windsor
Healthcare
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Upon completion of the
training, ambassadors serve
seniors and their families by
assisting with questions related
to identifying local resources,
programs, and services in the
Tri-City area (Fremont, Newark,
and Union City, CA).
Four rounds of training
(September, 2007, April 2008,
February 2009, April 2010) have been
completed.
Ongoing Training
The site coordinators regularly with City of Fremont staff to review progress. The ambassadors also frequently with the City of Fremont’s clinical supervision team to review difficult cases, share best practices, and receive on-going training.
Advocacy
Partner organizations have also advocated to senior service providers, local hospitals and clinics, and community organizations to re-design services to make them more culturally appropriate.
Immigrant How-To-Guide &
Local Resource Guide
An Immigrant How-To Guide for
Seniors and a Local Resource
Guide have been published and
distributed to the
community.
It is also available here.
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About the CAPS Program
