Program Implementation

Each partner organization has a designated volunteer site coordinator to manage the project. The site coordinator works within his/her respective community to recruit volunteer ambassadors, and manages volunteer retainment, outreach, data, etc. for the organization. The site coordinator reports to the CAPS Program Manager at the City of Fremont. The original training curriculum was developed by San Jose State University, Stanford Geriatric Education Center, and the City of Fremont Human Services Department. Topics include:

  • Role of the Community Ambassador
  • Active listening
  • Circles of Care
  • Housing
  • Interpretation
  • Mental and emotional well-being
  • Health Issues
  • Cash Assistance Program for Immigrants (CAPI)
  • Transportation
  • Health Benefits (Medicare & Medi-Cal)
  • Social Security
  • Fremont Family Resource Center
  • Legal Assistance for Seniors
  • Tours of local assisted living facilities, long-term care facilities, and senior centers in Fremont, Newark, and Union City

Presenters are local organizations, agencies, and businesses, who each offer their expertise with the above topics:

  • Acti-Kare In-Home Care
  • Aegis Assisted Living
  • Alameda County Public Library
  • Alameda County Social Services
  • Bay Area Community Services Fremont (BACS)
  • Cash Assistance Program for Immigrants, San Mateo County
  • City of Fremont Human Services
  • City of Fremont Family Resource Center
  • City of Fremont Housing
  • City of Fremont Mobile Mental Health Program
  • Compassion Network
  • Fremont Paratransit
  • Fremont Senior Center
  • Eden I & R
  • Fremont Healthcare Center
  • Gentiva Hospice
  • Kaiser Permanente
  • Legal Assistance for Seniors
  • LIFE Eldercare
  • Merrill Gardens
  • Pacifica Senior Living Union City
  • Palo Alto Medical Foundation
  • San Jose State University
  • San Miguel Homes B&C
  • Social Security Administration
  • Stanford Geriatric Education Center
  • Tri-City Volunteers
  • Washington Hospital
  • Windsor Park Care Center of Fremont

Upon completion of the training, ambassadors serve seniors and their families by assisting with questions related to identifying local resources, programs, and services in the Tri-City area (Fremont, Newark, and Union City, CA).

7 training sessions have been co (September, 2007, April 2008, February 2009, April 2010, October 2012, October 2014, April 2016) have been completed. The next training will take place in Fall 2017.

Ongoing Training

The site coordinators regularly with City of Fremont staff to review progress. The ambassadors also frequently with the City of Fremont’s clinical supervision team to review difficult cases, share best practices, and receive on-going training.


Partner organizations have also advocated to senior service providers, local hospitals and clinics, and community organizations to re-design services to make them more culturally appropriate.

Immigrant How-To-Guide & Local Resource Guide

An Immigrant How-To Guide for Seniors and a Local Resource Guide have been published and distributed to the community. It is also available here.